A legal disclaimer

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Effective Date: September 22, 2026
Last Updated: September 22, 2026

These Terms & Conditions (“Terms”) govern your use of the website, booking services, products, consultations, styling services, creative services, and other services provided by The Red Lab (“The Red Lab,” “we,” “us,” or “our”).

By accessing our website, submitting a booking request, purchasing a service, making a payment, or otherwise engaging with The Red Lab, you acknowledge that you have read, understood, and agreed to these Terms.

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1. Our Services

The Red Lab provides fashion styling, personal styling, image consulting, creative direction, costume design, wardrobe consulting, photoshoot styling, fashion-show styling, and related creative services.

Specific services, deliverables, pricing, timelines, and requirements will be communicated through the applicable service description, booking page, consultation, proposal, invoice, or agreement.

The Red Lab reserves the right to determine whether a requested service is appropriate for our capabilities, availability, creative process, and business policies.

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2. Booking & Availability

Submitting a booking request does not guarantee that your appointment or project has been accepted.

A booking is considered confirmed only after:

• The Red Lab confirms the booking; and

• Any required deposit, retainer, or payment has been received.

We reserve the right to decline or reschedule a booking, due to availability, scheduling conflicts, project requirements, safety concerns, or other reasons at our desecration reasons.

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3. Payments

Prices are displayed or communicated before a client commits to a service.

Unless otherwise stated, required deposits, retainers, or payments must be received before services begin.

Clients are responsible for providing accurate payment information and completing payments according to the payment schedule provided.

Additional expenses—including but not limited to clothing purchases, rentals, alterations, shipping, transportation, venue fees, assistants, production expenses, or third-party services—may be the client's responsibility when disclosed or approved in advance.

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4. Cancellations & Rescheduling

Because The Red Lab reserves time and resources specifically for each client, cancellations and rescheduling are subject to the cancellation policy associated with the booked service.

Any applicable non-refundable deposit or retainer will be identified before payment.

If you need to reschedule, you must contact The Red Lab as soon as reasonably possible.

Repeated cancellations, late cancellations, or failure to attend an appointment may result in additional fees or the inability to book future services.

5. Late Arrivals & No-Shows

Clients are responsible for arriving on time and being prepared for their scheduled service.

Late arrival may reduce the amount of time available for the service and may not result in an extension of the scheduled appointment.

A missed appointment without appropriate notice may be treated as a no-show and may result in forfeiture of applicable deposits or booking fees.

6. Client Responsibilities

Clients agree to provide accurate information necessary for The Red Lab to perform the requested service.

Clients are responsible for communicating relevant preferences, sizing information, project requirements, deadlines, budget limitations, and other information reasonably necessary for the project.

The Red Lab is not responsible for problems caused by inaccurate, incomplete, or delayed information provided by the client.

7. Styling Recommendations

The Red Lab provides professional creative and styling recommendations based on information provided by the client, including their stated preferences, goals, measurements, budget, project requirements, and available resources.

Styling recommendations are subjective and creative in nature. We do not guarantee that a client will achieve a particular emotional, social, professional, financial, or commercial result from using our services.

8. Clothing, Products & Third-Party Vendors

The Red Lab may recommend or source clothing, accessories, rentals, alterations, photography, production services, venues, or other third-party products and services.

Unless expressly stated otherwise, The Red Lab is not the manufacturer or seller of third-party products.

Third-party purchases, shipping, returns, warranties, availability, sizing, quality, delays, and policies are generally governed by the applicable third party's terms.

Clients are responsible for approved purchases made on their behalf unless otherwise agreed in writing.

9. Creative Direction & Project Deliverables

For creative projects, photoshoots, fashion shows, productions, campaigns, or other collaborations, deliverables will be based on the agreed scope of work.

Creative concepts, mood boards, styling direction, wardrobe selections, visual references, and other creative materials remain subject to The Red Lab's professional judgment unless specific creative requirements have been agreed upon in writing.

Changes to project scope may result in additional fees.

10. Intellectual Property

Unless otherwise agreed in writing, The Red Lab retains ownership of its original creative materials, including original concepts, styling systems, mood boards, written materials, templates, creative direction, branding, photographs created by The Red Lab, and other intellectual property owned or developed by The Red Lab.

Clients may not reproduce, sell, distribute, modify, or commercially exploit The Red Lab's proprietary materials without written permission.

Client-owned materials remain the property of the client or applicable rights holder.

11. Client Photos, Videos & Testimonials

The Red Lab may request permission to photograph or record clients during services or projects.

Participation in photography or video does not automatically constitute permission for marketing use.

Any marketing use of a client's identifiable image, likeness, testimonial, or other personally identifiable content will be handled according to the applicable media release or consent provided by the client.

Clients may decline optional marketing/media consent without affecting their ability to purchase services unless the content is an essential part of a separately agreed creative production.

12. Confidentiality

The Red Lab will make reasonable efforts to protect confidential client and project information.

However, confidentiality does not apply to information that:

• Is publicly available;

• Was already lawfully known to The Red Lab;

• Is independently developed;

• Is received lawfully from another source; or

• Must be disclosed by law, court order, or governmental authority.

13. Website Use

You agree not to use our website to:

• Commit or facilitate unlawful activity;

• Attempt unauthorized access to our systems;

• Interfere with website functionality;

• Copy or misuse our proprietary content;

• Impersonate The Red Lab or another person; or

• Upload malicious code or harmful material.

We reserve the right to restrict or terminate access to the website when reasonably necessary.

14. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, retailers, booking systems, payment processors, photographers, vendors, or other services.

The Red Lab does not control those third parties and is not responsible for their content, privacy practices, availability, products, services, or policies.

15. Disclaimer

The Red Lab provides creative and styling services on a professional, best-effort basis.

Except where prohibited by law, we do not guarantee any particular personal, professional, financial, social, artistic, commercial, or other outcome from our services.

16. Limitation of Liability

To the fullest extent permitted by applicable law, The Red Lab will not be responsible for indirect, incidental, consequential, special, or punitive damages arising from or related to the use of our website or services.

To the extent permitted by law, The Red Lab's total liability relating to a particular service will not exceed the amount actually paid by the client to The Red Lab for that service.

Nothing in these Terms is intended to waive rights or protections that cannot legally be waived.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless The Red Lab, its owners, employees, contractors, representatives, and authorized service providers from claims, losses, liabilities, damages, or expenses arising from your unlawful conduct, violation of these Terms, or misuse of our services or intellectual property.

18. Right to Refuse or Terminate Service

The Red Lab reserves the right to refuse, suspend, or terminate services when reasonably necessary, including in circumstances involving harassment, abusive behavior, discrimination, threats, unsafe conduct, repeated policy violations, nonpayment, or other conduct that materially interferes with our ability to provide services.

19. Governing Law

These Terms will be governed by the laws of the State of Michigan, without regard to conflict-of-law principles.

Any dispute will be handled in a court of appropriate jurisdiction in Michigan unless otherwise required by applicable law or agreed to in writing.

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20. Changes to These Terms

We may update these Terms periodically.

The updated version will be posted on this website with a revised “Last Updated” date.

Your continued use of our website or services after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by law.

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21. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

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22. Entire Agreement

These Terms, together with any applicable service agreement, proposal, invoice, booking confirmation, cancellation policy, privacy policy, and other written agreements between you and The Red Lab, constitute the agreement governing the applicable services.

THE RED LAB PRIVACY POLICY

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Effective Date: September 22, 2026
Last Updated: September 22, 2026

The Red Lab respects your privacy and is committed to responsibly handling the personal information you provide to us.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.

This policy applies to information collected through our website, booking forms, consultations, communications, services, and other interactions with The Red Lab.

1. Information We Collect

Depending on how you interact with us, we may collect:

Contact information

• Name

• Email address

• Telephone number

• Mailing or billing address

• Booking and service information

• Appointment information

• Service preferences

• Project details

• Styling preferences

• Clothing sizes and measurements

• Budget information

• Event or photoshoot details

• Payment information

Payments may be processed through third-party payment processors. We generally do not need to store complete payment card information ourselves.

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Communications

• Emails

• Messages

• Consultation information

• Customer service communications

• Feedback

• Testimonials

Website information

Our website or service providers may automatically collect information such as:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Website activity

• Referring website

• Approximate location information

• Cookie or similar technology information

The exact information collected depends on the website and third-party services we use.

2. How We Use Your Information

We may use information to:

• Provide and manage services;

• Process bookings and payments;

• Communicate with clients;

• Respond to inquiries;

• Customize styling services;

• Manage appointments;

• Process transactions;

• Send service-related communications;

• Improve our website and services;

• Maintain business records;

• Prevent fraud or misuse;

• Protect the security of our website and business;

• Comply with legal obligations; and

• Send marketing communications when permitted and, where required, with your consent.

We aim to collect information that is reasonably necessary for legitimate business purposes rather than collecting information simply because it is available. This aligns with FTC guidance encouraging businesses to limit collection and retention of personal information.

3. Information We Do Not Need

Please do not submit highly sensitive information through ordinary booking forms, email, social media messages, or other unsecured communications unless we specifically request it through an appropriate secure process.

This includes information such as:

• Social Security numbers;

• Passwords;

• Full financial account information;

• Medical records; or

• Other highly sensitive personal information.

Michigan's Attorney General similarly advises consumers not to submit sensitive information such as Social Security numbers or credit-card information unless necessary.

4. How We Share Information

We may share personal information when reasonably necessary to operate our business, including with:

• Website hosting providers;

• Booking and scheduling platforms;

• Payment processors;

• Email and communication providers;

• Cloud storage providers;

• Website analytics providers;

• Professional contractors;

• Photographers;

• Production partners;

• Vendors;

• Accountants, attorneys, insurers, or other professional advisers;

• Government authorities when legally required; and

• Other service providers acting on our behalf.

We do not sell your personal information simply as a source of revenue unless our practices and applicable law expressly permit and disclose such activity.

Third-party services may have their own privacy policies and terms.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website traffic, improve functionality, and support marketing.

The specific technologies used may change as our website and service providers change.

You may be able to control cookies through your browser or applicable website settings.

6. Marketing Communications

If you voluntarily provide your contact information for marketing, we may send information about The Red Lab, services, events, promotions, or other business updates.

You may unsubscribe from marketing emails by using the unsubscribe mechanism provided in the communication.

Service-related communications may still be sent when necessary to administer a booking or provide a service.

7. Text Messages

If The Red Lab offers SMS communications, any required consent will be obtained through an appropriate consent process.

Marketing text messages will not be sent where prohibited without the required consent.

You may opt out according to the instructions provided in the applicable message.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we maintain.

However, no website, electronic transmission, storage system, or method of internet communication can be guaranteed to be completely secure.

The FTC recommends that businesses maintain reasonable security practices, limit access to sensitive information, and have procedures for responding to security incidents.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide services;

• Maintain business and transaction records;

• Resolve disputes;

• Protect our legal rights;

• Comply with legal, tax, accounting, or regulatory obligations; and

• Prevent fraud or misuse.

When information is no longer reasonably necessary, we may securely delete or dispose of it.

10. Your Privacy Choices

Depending on applicable law, you may contact us to request information regarding the personal information we maintain about you or to request correction or deletion where applicable.

Certain information may need to be retained because of legal, contractual, accounting, security, or other legitimate business requirements.

11. Children's Privacy

Our website and services are not intentionally directed toward children under 13.

We do not knowingly collect personal information from children under 13 through the website without legally required parental consent.

COPPA imposes additional requirements on covered websites and online services that collect personal information from children under 13.

12. Third-Party Services

Our website may use third-party platforms, including website hosting, payment processing, booking, analytics, social media, communication, and other services.

Those providers may independently collect or process information according to their own privacy policies.

We encourage users to review the privacy policies of third-party services they interact with.

13. Social Media

If you interact with The Red Lab through social media platforms, information you provide or make publicly available may be processed according to the applicable platform's privacy policy.

We do not control how third-party social media platforms collect or process information.

14. Business Transfers

If The Red Lab undergoes a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, information maintained by the business may be transferred as part of that transaction, subject to applicable law.

15. Legal Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law;

• Respond to lawful legal process;

• Protect our rights or property;

• Protect clients, employees, contractors, or others;

• Investigate fraud or security concerns; or

• Address an emergency or other legally recognized circumstance.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When we make changes, we will update the “Last Updated” date and post the revised policy on our website.

17. Contact Us

Questions about this Privacy Policy or requests regarding your personal information may be directed to:

Email: Redzonecloset@yahoo.com

Red Zone Closet holds all rights to this agreement, and you understand that this agreement can be modified and or updated at any time without your permissions or acknowledgement.

Contact us  If you have any questions about these Terms of Use, the Products, or the Website, contact us via email redzonecloset@yahoo.com