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The Red Lab reserves time, creative resources, and, when applicable, third-party services specifically for each client and project. By booking a service, submitting a booking request, or making a payment, you acknowledge and agree to the following policies.

 

1. Booking Confirmation

A booking is confirmed only after The Red Lab has accepted the booking and any required payment, deposit, or retainer has been received.

For Creative Lab projects, the initial consultation does not secure the project date. A project is officially secured once the client has approved the project scope, completed any required agreement, and paid the required retainer.

By completing a booking or submitting payment, you agree to this Booking & Cancellation Policy, The Red Lab's Terms & Conditions, and Privacy Policy.

 

2. Consultations

Creative Lab consultations are provided at no charge unless otherwise stated.

A consultation is used to discuss the client's project, determine the services needed, establish project scope, and determine applicable pricing.

A consultation does not guarantee that The Red Lab will accept the project or reserve a project date.

 

3. Deposits, Retainers & Payments

Required deposits, retainers, and payment schedules will be disclosed before a project is approved.

 

For Creative Lab and Production Lab projects, the standard payment structure is:

Small Projects:
50% retainer to secure the project date. Remaining balance due 48 hours before the project.

 

Medium Projects:
50% retainer to secure the project date. Remaining balance due 7 days before the project.

 

Large Projects:
50% retainer is required to secure the project date. The remaining balance is due prior to the project, according to the payment schedule outlined in the agreed-upon service agreement. 

 

The Red Lab may modify the payment schedule when the scope, timeline, or circumstances of a project require different terms. Any modified payment schedule will be provided to the client in writing.

Unless otherwise stated in writing, retainers are non-refundable because they reserve The Red Lab's time, availability, preparation, and creative resources for the project.

The project will not be considered officially secured until the required retainer and any required agreement have been received.

 

4. Creative Lab Project Scope

Creative Lab services are customized according to the needs of each project.

Services may include:

• Creative Direction

• Fashion Styling

• Image Consulting

• Wardrobe Sourcing

• Fashion Show Styling

 

The final services, deliverables, project timeline, fees, and applicable expenses will be determined following the consultation and outlined in the client's proposal or service agreement.

Services or work requested outside the approved project scope may require additional fees and client approval.

 

5. Same-Day Cancellations

For paid consultations or consultations requiring a deposit, a $25 same-day cancellation fee will apply when the client cancels on the calendar day of the scheduled consultation.

If a deposit was collected, the $25 cancellation fee may be deducted from any amount otherwise eligible for refund or credit, subject to the applicable service terms.

Free consultations are not subject to the $25 same-day cancellation fee.

For Creative Lab projects, cancellation terms applicable to the project retainer and any approved project expenses are governed by the project agreement and the terms disclosed to the client before payment.

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6. Cancellations Made Before the Scheduled Service

Clients who need to cancel are encouraged to provide as much notice as possible.

For appointments, cancellations made before the scheduled appointment date may be eligible for rescheduling or credit at The Red Lab's discretion, subject to the applicable service terms.

For Creative Lab projects, the client's retainer remains subject to the cancellation terms stated in the project agreement. Cancellation after the project has been secured may result in forfeiture of the retainer and responsibility for approved, non-refundable expenses already incurred.

 

7. Rescheduling

Clients may request to reschedule an appointment or project by contacting The Red Lab as soon as possible.

Rescheduling is subject to availability and may not always be possible.

For Creative Lab projects, changes to the project date may affect staffing, wardrobe availability, venue availability, vendor availability, and other project-related arrangements. Additional costs resulting from a client-requested date change may be charged to the client.

Repeated or last-minute rescheduling may require an additional retainer, rescheduling fee, or new booking.

 

8. No-Shows

A no-show occurs when a client fails to attend a scheduled appointment without providing notice before the appointment.

For paid services or services requiring a deposit, the applicable deposit, retainer, or payment may be forfeited following a no-show.

The Red Lab may require payment of a new deposit or full payment before accepting a future booking.

For Creative Lab projects, failure to appear or participate in a scheduled project may be treated as a cancellation and may result in forfeiture of the applicable retainer and responsibility for approved project expenses.

 

9. Third-Party Services & Project Expenses

Certain projects may require The Red Lab to reserve, purchase, rent, or coordinate third-party services or expenses on the client's behalf.

These may include, but are not limited to:

• Photographers

• Studios or venues

• Clothing or wardrobe rentals

• Clothing purchases

• Alterations

• Hair and makeup professionals

• Models or talent

• Production assistants

• Transportation

• Shipping

• Equipment

• Props

• Other project-related vendors or services

Third-party expenses are not included in The Red Lab's service fee unless specifically stated in the client's proposal or agreement.

The client may be required to pay third-party expenses in advance before The Red Lab makes the purchase, reservation, or commitment.

Once the client has approved a third-party expense and The Red Lab has purchased, ordered, reserved, booked, or otherwise committed funds on the client's behalf, the expense may be non-refundable based on the applicable vendor's terms.

 

10. Third-Party Refunds

If a third party provides The Red Lab with a refund, credit, reimbursement, or other recovery related to a client cancellation, The Red Lab will apply the amount according to the applicable project agreement and applicable law.

A third-party refund does not automatically constitute a refund of The Red Lab's service fees, retainers, preparation time, administrative work, or other amounts earned or incurred under the project agreement.

Any amount that is legally or contractually required to be returned to the client will be handled accordingly.

 

11. Client-Caused Delays & Additional Work

Clients are responsible for providing information, approvals, measurements, wardrobe items, payments, materials, and other items necessary for their project by the requested deadlines.

Client-caused delays may affect the project timeline and may result in additional charges when they require:

• Additional labor or styling time

• Rescheduling

• Expedited services

• Additional sourcing

• Additional vendor fees

• Additional transportation or shipping

• Other project-related expenses

The Red Lab will communicate additional charges when reasonably possible and, when applicable, obtain client approval before proceeding.

 

12. Late Arrivals

Clients are expected to arrive on time.

Late arrival may reduce the amount of time available for the scheduled service. Appointments generally will not be extended beyond the original scheduled end time.

If a significant delay prevents The Red Lab from reasonably providing the service, the appointment may be treated as a cancellation or rescheduling request, and applicable fees may apply.

 

13. Emergencies & Exceptions

The Red Lab understands that genuine emergencies and unexpected circumstances may occur.

Emergency or hardship requests may be reviewed individually. Any exception to this policy is made at The Red Lab's discretion and does not create a permanent exception or modify this policy for future bookings.

 

14. Cancellation by The Red Lab

If The Red Lab must cancel a booking or project, reasonable efforts will be made to provide notice and, when possible, offer an alternative date.

If The Red Lab cancels a service and cannot provide a suitable alternative, any refund legally or contractually owed for services not provided will be processed according to the applicable service agreement and applicable law.

Third-party expenses already incurred on the client's behalf will be handled according to the applicable vendor's refund or cancellation policy.

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15. Agreement to Policy

By checking the applicable agreement box, submitting a booking request, approving a proposal, or making a payment, you acknowledge that you have had an opportunity to review this Booking & Cancellation Policy and agree to its applicable terms.

This policy should be read together with The Red Lab's Terms & Conditions, Privacy Policy, and any applicable service agreement or project proposal.

If any provision of this policy is determined to be invalid or unenforceable, that provision will be limited or removed to the extent necessary, and the remaining provisions will remain in effect to the fullest extent permitted by applicable law.

 

The Red Lab reserves the right to update this policy. The version applicable to a booking will generally be the version in effect when the booking is accepted and payment is submitted, unless otherwise required by law.